Cookie & Privacy Policy
Who We Are
We are Flawless Holdings Limited, and when we say “we”, “our”, or “us” in this policy we are referring both Flawless Holdings Limited and Flawless AI Inc.
We are a services company registered in the United Kingdom and the United States. We are committed to protecting your personal information and your right to privacy.
Scope
This Privacy Policy applies to all information collected through our website, flawlessai.com, and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Services”).
What Information We Collect
Personal Information
- Name
- Email address
- Phone number
- IP address
- Information you may provide to us as part of a comment and/or query
Non-Personal Information
- Browser type
- Operating system
- Referring URL
What Cookies We Use
| Name | Provider | Cookie Classification |
Purpose | Expiry |
|---|---|---|---|---|
| vuid | Vimeo | ESSENTIAL | To manage video presentation on the website | 1 Year |
| __cf_bm | Vimeo | ESSENTIAL | To manage video presentation on the website | 1 Year |
| nr-data.net | New Relic | ANALYTICAL | To help understand usage and improve services on our websites | 1 Year |
| Moove_gdpr_popup | Moove Agency | ESSENTIAL | To manage individual consent to Cookies and data-datasharing | 1 Year |
What 3rd Party Services We Use
| Provider | Purpose |
|---|---|
| Vimeo | Rich-media streaming services to our websites |
| UNPKG | Code and plugins for the operation and enriching the user experience on our websites |
| Akamai | Content delivery network (CDN) services to improve the experience and speed of our websites |
| WPEngine | Hosting services for flawlessai.com |
| AWS | Hosting services for our tools and web services |
| Internal email and collaboration services for helping manage client and customer relationships | |
| Atlassian | Internal ticketing and issue management for our client and customer requests |
How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and logon process
- To send you marketing and promotional communications
- To fulfill and manage your orders or engagements with us
- To post testimonials
How We Share Your Information
We may share your information with third-party vendors and other service providers that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
Your Rights Under UK and EU GDPR
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the following data protection rights:
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
Your Rights Under CCPA
If you are a resident of California, you have the following rights:
- Right to know about the personal information collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy.
Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
Contact Us
If you have questions or comments about this policy, you may contact our Privacy Manager via email: